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Connect Your Channels

Add Revnu to Slack

Install the Revnu Slack app, type /invite @Revnu in your channel, paste the code if the screen shows one, use a Slack Connect channel on Managed, and fix no hello, an admin block or Revnu leaving.

Install the Revnu app, then invite Revnu into the channel you want it in. Revnu posts "Connected to" your business name there. From then on, you mention @Revnu in that channel to talk to it.

You need to be able to add apps to your Slack workspace. In some workspaces only an admin can approve new apps.

If Revnu's team set up your account and sent you a Slack Connect invite, you don't install anything. Skip to Slack Connect channels.

Steps

  1. Install the app

    In the dashboard, open Connections. Find Slack under Talk to Revnu, press Connect, then Install.

    During sign-up, choose Slack on Where Should It Live?, press Continue, then Add to Slack.

  2. Allow it in Slack

    Pick your workspace in Slack and press Allow.

  3. Invite Revnu to your channel

    Open the Slack channel you want Revnu in. If you're still on the Revnu page, press Open Slack. Type /invite @Revnu in the channel and send it.

    This is what puts Revnu in the channel. It works for public and private channels. If Revnu is already in the channel, mention @Revnu there instead.

  4. Check for the hello

    Revnu posts "Connected to" your business name in the channel. During sign-up, the page shows It's in Your Channel and Continue lights up.

Tip

Installed but no hello? Type /invite @Revnu in the channel. Installing the app adds Revnu to your workspace, but not to a channel.

If the screen shows a code

Some workspaces link by code instead. This happens when your Slack workspace is already connected to another Revnu account. The sign-up page then shows Paste This in the Channel You Want It In, with a code that starts revnu-link- and a Copy button.

  1. Invite Revnu first

    Type /invite @Revnu in the channel. The code does nothing until Revnu is in the channel.

  2. Paste the code

    Press Copy, then paste the code into the same channel and send it.

  3. Wait for the reply

    Revnu replies "Connected to" your business name, and the page moves on by itself.

Each code works once. If the page shows Try Again instead of a code, press it for a fresh one.

Slack Connect channels (Managed)

On Managed, or if Revnu's team set up your account, Revnu usually lives in a shared Slack Connect channel that we create for you. Revnu is already in that channel.

  1. Accept the invite

    Accept the Slack Connect invite from Revnu's team.

  2. Mention @Revnu

    Open the shared channel and type @Revnu with your message.

Warning

Don't install the app or type /invite in a shared channel.

How do I know Revnu is in the shared channel?

Type @Revnu in the message box. If Revnu is in the channel, it shows up in the suggestions. Pick it, write your message and send it. Revnu replies in a thread.

Revnu may not show in the channel's member list, because it belongs to Revnu's workspace, not yours. That's normal. Mentioning it is the test.

If nothing happens:

  1. Check that you accepted the Slack Connect invite. In some workspaces an admin has to approve Slack Connect invites too.

  2. If you've accepted it and @Revnu still doesn't answer, ask your growth engineer to re-send the Slack Connect invite. Tell them in the channel, or email support@revnu.com.

What you'll see

  • Revnu posts "Connected to" your business name in the channel.

  • In Connections, the Slack row shows Connected and your workspace name. Until a channel is linked, it shows Finish Setup.

From then on:

  • Mention @Revnu in the channel to start a conversation. It replies in a thread.

  • Reply in that thread and Revnu keeps reading without another mention. It ignores other chatter in the channel.

  • Revnu posts its own updates in the channel when Slack is where you last wrote to it.

Note

Everyone in the channel can see Revnu's replies and updates. In your own workspace, pick a channel your team uses, not one shared with people outside your company. Revnu doesn't read direct messages in any workspace.

How do I add another channel?

In your own workspace, type /invite @Revnu in that channel too. To see every channel, press Manage on the Slack row in Connections. They're listed under Linked Channels, where you can also unlink one.

How do teammates use Revnu in Slack?

  1. Invite them to Revnu

    Invite each teammate in Settings > Account > Team.

  2. Match their Slack accounts

    Press Manage on the Slack row in Connections, and match each teammate to their Slack account under People.

Revnu then knows who is talking in Slack, and can @-mention the right person when a message is for them.

If it doesn't work

What you see What to do
Nothing happens after the install Revnu isn't in the channel yet. Type /invite @Revnu in the channel
The Slack row in Connections says Finish Setup Revnu is installed in your workspace but isn't in a channel yet, so it can't hear you. Type /invite @Revnu in a channel, or press Finish Setup to link one
You pasted the code and nothing happened Revnu has to be in the channel before it can see the code. Type /invite @Revnu, then paste the code again
"This channel isn't linked to a Revnu account yet." Revnu sees you, but the channel belongs to no account. Whoever set up your Revnu account can link it from Connections
Waiting on Your Slack Admin Your workspace blocks new apps until an admin approves them. The channel is linked, but Revnu can't post yet. Ask whoever runs your Slack to approve Revnu, then press Check Again
Revnu stopped posting in the channel Someone removed it, or the channel was archived. Type /invite @Revnu in the channel again. Until you do, Revnu sends its updates to your phone or the dashboard chat
The install failed with a message such as That Install Link Expired Press Try Again to start the install over. If it keeps failing, email support@revnu.com
The channel is already linked to another Revnu account In your own workspace, a channel links to one Revnu account only, so Revnu leaves it alone. Use a different channel

Next step

Talk to Revnu in Slack, iMessage or the DashboardTalk to Revnu in Slack, iMessage or the dashboard chat. WhatsApp, SMS and email aren't ways to talk to Revnu. Where updates arrive, approving from your phone, files, other languages, and sending several requests.

Frequently Asked Questions

Type /invite @Revnu in the channel you want it in. Installing the app adds Revnu to your workspace, but not to a channel. Once invited, Revnu posts "Connected to" your business name and answers when you mention @Revnu.